Due to an extensive automation and standardization of processes and the assignment of important tasks to the auditors, DMSZ is able to carry out certification procedures more effectively and thus more customer-oriented than the competitors.
With all its functions and employees, DMSZ commits to neutrality and impartiality. We handle conflicts of interest as neutral as we evaluate certification procedures objectively. We commit to a public accessibility in the sense of accreditation basis DIN EN ISO/IEC 17021.
Due to a strictly reduced administration, a cost reduction is reached which we pass on to our customers. The intensive integration of the auditors in all activities with customers increases customer orientation and customer satisfaction.
Further factors of success are highly qualified auditors (internal and external specialists) carrying out all essential tasks of the certification for DMSZ. With individual responsibility, the auditors are also responsible for customer acquisition and support as well as for the execution of audits on site including a complete documentation. So, the auditors are the closest contact partners and service providers for the respective customers.
Due to the reasonable payment of the auditors as well as a high quality level of the certifications, further customers will certainly be attracted by the auditors.
DMSZ is accredited according to the internationally recognized regulations of DIN EN ISO/IEC 17021.
A certification period consists of three elementary and obligatory components as well as the optional system analysis which is obligatory for the initial certification, only. This period will usually take 3 years.
On the basis of the information gathered during step I (system analysis) of the initial certification audit, the audit team has to decide whether or not the client has proven enough willingness to continue with initial certification audit step II.
If the enterprise can pass this and show its strengths, it has to prove its management system(s) again in the following two years (1st and 2nd surveillance audit). As far as agreed, a new recertification period begins afterwards. One certification period usually takes 3 years. After the conclusion of the contract, it starts with a review of the readiness for certification according to the applicable regulations. This is followed by the certification audit as well as two more annual surveillance audits. The existing certificate expires at the end of the third year (the expiration date is clearly displayed on each certificate). A new certification period should be planned in time, a couple of weeks before the expiration of the certificate. It starts with a repeat audit and again 2 more annual surveillance audits.
The auditor or the audit team of DMSZ GmbH can be active for the enterprise over several periods until customer or auditor desire a change. The certifier can be changed before each audit. It is advisable to change the certifier or an auditor at the end of a certification period, which means for the repeat audit.
For all audits, the auditor or the auditors (team) create audit plans with the customers of the organization to be certified, carry out the respective audits on site, document their observations and findings, and prepare a report for each audit. The report of surveillance audits is usually shorter than the one of certification or repeat audits. If necessary, detected deviations from the applicable standard are documented by the auditors. The customer has to correct the deviations with suitable corrective action effectively within a defined period of time. If all requirements are met during the respective audits, the auditor hands over his documents to the certification body of DMSZ GmbH. Here, the expert check of the documents for conformity with the respective regulations as well as the formal act of certification takes place. A certificate is issued or the continuation of the certificate is confirmed. After each audit, the customer receives an appropriate report.
For reasons of completeness, it must be said that in the event of a noncompliance with the certification prerequisites of the certified organization, the certifier can also withdraw the existing certificate.
The field of application (business field of the enterprise) plays an essential role for the certification. The certificate displays which part of the organization was certified or what the organization realizes. Prior to the certification or repeat audit, the field of application is defined and determined between auditor and customer. Here, it is possible to show only a part of the organization. Sites concerned must be shown in the certificate, as well. For organizations with more than 2 sites, matrix certifications are possible. During these, the auditor visits the sites according to a defined matrix, he does not visit each site each year.